ph96com Privacy Policy

2. Data We Collect

ph96com collects the following categories of personal data from players and Platform users:

2.1 Identity Data

• Full legal name as it appears on your government-issued identification;
• Date of birth (used to verify the 21+ age requirement);
• Nationality and country of residence;
• Government-issued identification number (e.g., Philippine passport number, driver's license number, SSS/UMID number);
• Copies of identification documents submitted during KYC verification.

2.2 Contact Data

• Email address;
• Mobile phone number;
• Residential address (including barangay, city/municipality, province, and postal code).

2.3 Financial Data

• GCash or PayMaya account number or registered mobile number;
• Bank account details (account name, account number, bank name) for BDO, BPI, Metrobank, UnionBank, and other accepted banking partners;
• Transaction history, including deposit amounts, withdrawal amounts, dates, and payment method used;
• Account balance information.

2.4 Technical Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser type and version;
• Session duration and login timestamps;
• Cookie identifiers and similar tracking technologies.

2.5 Gaming Data

• Game history, including games played, bets placed, outcomes, and winnings;
• Bonus and promotion usage history;
• Responsible gaming settings, including deposit limits, loss limits, and self-exclusion records.

2.6 Communications Data

• Records of communications between you and ph96com's customer support team, including live chat transcripts and email correspondence;
• Feedback and survey responses submitted through the Platform.

3. How We Collect Data

ph96com collects personal data through the following means:

• Direct collection: Data you provide when registering for a ph96com account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and server logs;
• Third-party sources: Identity verification data from KYC service providers; fraud detection data from anti-fraud service providers; payment data from payment processors including GCash, PayMaya, and banking partners.

4. How We Use Your Data

ph96com uses your personal data for the following purposes:

• To create and manage your ph96com account;
• To verify your identity and age (21+ requirement) in compliance with applicable regulations;
• To process deposits, withdrawals, and other financial transactions;
• To provide customer support and respond to your inquiries;
• To detect, prevent, and investigate fraud, money laundering, and other prohibited activities;
• To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) and counter-terrorism financing (CTF) obligations;
• To personalize your gaming experience and provide relevant promotions and offers;
• To send you transactional communications, including deposit confirmations, withdrawal notifications, and account security alerts;
• To send you marketing communications about ph96com promotions and new games, where you have consented to receive such communications;
• To monitor and improve the performance, security, and functionality of the Platform;
• To enforce ph96com's Terms & Conditions and other policies;
• To support responsible gaming initiatives, including monitoring for signs of problem gambling and administering self-exclusion requests.

5. Legal Basis for Processing

ph96com processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contractual necessity: Processing necessary to perform our contract with you, including account management, transaction processing, and customer support;
• Legal obligation: Processing necessary to comply with applicable Philippine laws, including AML/CTF regulations, PAGCOR licensing requirements, and tax obligations;
• Legitimate interests: Processing necessary for ph96com's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and interests;
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, including for marketing communications. You may withdraw your consent at any time by contacting ph96com support.

6. Data Sharing

ph96com may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BDO, BPI, Metrobank, UnionBank, and other payment service providers, for the purpose of processing your financial transactions;
• KYC and identity verification providers: Third-party service providers engaged to verify your identity and age in compliance with regulatory requirements;
• Fraud prevention and security providers: Third-party service providers engaged to detect and prevent fraud, money laundering, and other prohibited activities;
• Game providers: Licensed game software providers whose games are available on the ph96com Platform, to the extent necessary to provide the gaming service;
• Regulatory authorities: Philippine government agencies and regulatory bodies, including PAGCOR and the Anti-Money Laundering Council (AMLC), where disclosure is required by law or regulation;
• Law enforcement: Philippine law enforcement authorities, where disclosure is required by a valid legal order or where ph96com reasonably believes disclosure is necessary to prevent or investigate criminal activity;
• Professional advisers: Lawyers, accountants, auditors, and other professional advisers engaged by ph96com, subject to professional confidentiality obligations.

7. Cookies & Tracking Technologies

ph96com uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze Platform usage, and support our security and fraud prevention measures. Cookies are small text files stored on your device when you visit the Platform.

Types of Cookies We Use

• Essential cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled without affecting Platform functionality;
• Analytics cookies: Used to collect anonymized data about how players use the Platform, helping us improve performance and user experience;
• Preference cookies: Used to remember your settings and preferences, such as language and display options;
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the ph96com Platform.

8. Data Retention

ph96com retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

In general, ph96com retains account data and transaction records for a minimum of five (5) years following account closure, in compliance with Philippine AML/CTF regulations. KYC documentation is retained for a minimum of five (5) years following the end of the business relationship. Gaming history and responsible gaming records are retained for a minimum of three (3) years.

Where personal data is no longer required for any legitimate purpose, ph96com will securely delete or anonymize it in accordance with our data retention schedule.

9. Data Security

ph96com implements appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ph96com Platform;
• Encryption of sensitive data at rest, including financial data and identification documents;
• Access controls limiting access to personal data to authorized ph96com personnel on a need-to-know basis;
• Regular security assessments and penetration testing of the Platform;
• Employee training on data privacy and security obligations;
• Incident response procedures for detecting, reporting, and responding to personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ph96com will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Philippine Data Privacy Act and its Implementing Rules and Regulations.

10. Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by ph96com:

• Right to be informed: The right to be informed of how your personal data is being collected and processed, as described in this Privacy Policy;
• Right of access: The right to request a copy of the personal data ph96com holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to ph96com's legal obligations to retain certain data;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact ph96com's Data Protection Officer at [email protected]. ph96com will respond to your request within thirty (30) days, or such other period as may be required by applicable law.

11. Children's Privacy

If you are a parent or guardian and believe that your child has registered on the ph96com Platform, please contact us immediately at [email protected] so that we can take appropriate action.

12. International Data Transfers

ph96com's primary operations are based in the Philippines, and we process most personal data within the Philippines. Where personal data is transferred to service providers or partners located outside the Philippines (for example, cloud infrastructure providers or game software providers), ph96com ensures that appropriate safeguards are in place to protect your personal data in accordance with the Philippine Data Privacy Act.

Such safeguards may include contractual clauses requiring the recipient to protect your personal data to a standard equivalent to that required under Philippine law, or reliance on the recipient's certification under a recognized data protection framework.

13. Policy Updates

ph96com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will notify registered players by email or by posting a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how ph96com protects your personal data. Your continued use of the Platform following the posting of any revised Privacy Policy constitutes your acceptance of the changes.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or ph96com's handling of your personal data, please contact our Data Protection Officer using the details below. Our support team is available 24 hours a day, 7 days a week, in both English and Filipino.